Guest Suite guides
Bookings, check-ins and statements for your guest suites.
Bookings, check-ins and statements for your guest suites.
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Admin
Getting started as an Admin
You set the desk up once; after that the front desk runs on its own. Plan on about 20 minutes.
ManagerGetting started as a Manager
You run the desk day to day: bookings, payments, cancellations and the monthly numbers.
ConciergeGetting started as a Concierge
You book suites, welcome guests and keep housekeeping in the loop. Cancellations and payment changes go to a manager.
ViewerGetting started as a Viewer
You can see everything the desk sees, but nothing can be changed from your account. A read-only banner reminds you.
Guides by role
Admin
32 guides
Everything, including users and settings.
- Sign in and sign out
- Reset a forgotten password
- Change your password
- Read the Today screen
- Book a guest suite
- Book from the Calendar
- Find a booking
- Edit a booking
- Add a one-off charge or an extra item
- Check a guest in
- Check a guest out
- Mark a stay as paid
- Cancel a booking
- Send the visitor confirmation and staff notices
- Mark a suite as needing cleaning, or ready
- Download a PDF statement
- Email a visitor from a booking
- Read the calendar
- Run reports and export CSV
- Set up the building details and logo
- Name the suites and set nightly rates
- Add a holiday or seasonal rate
- Block dates (blackouts) and lift a blackout
- Add the security and housekeeping recipients
- Set extra items, fees, times and email wording
- Add a staff member
- Change a role, pause, sign out or delete a user
- Reset someone’s password
- Export data and download a backup
- Restore a backup
- Connect email so notices send themselves
- See who did what (activity log)
Manager
19 guides
Bookings, cancellations, payments and reports.
- Sign in and sign out
- Reset a forgotten password
- Change your password
- Read the Today screen
- Book a guest suite
- Book from the Calendar
- Find a booking
- Edit a booking
- Add a one-off charge or an extra item
- Check a guest in
- Check a guest out
- Mark a stay as paid
- Cancel a booking
- Send the visitor confirmation and staff notices
- Mark a suite as needing cleaning, or ready
- Download a PDF statement
- Email a visitor from a booking
- Read the calendar
- Run reports and export CSV
Concierge
16 guides
Bookings, check-in and check-out, notices.
- Sign in and sign out
- Reset a forgotten password
- Change your password
- Read the Today screen
- Book a guest suite
- Book from the Calendar
- Find a booking
- Edit a booking
- Add a one-off charge or an extra item
- Check a guest in
- Check a guest out
- Send the visitor confirmation and staff notices
- Mark a suite as needing cleaning, or ready
- Download a PDF statement
- Email a visitor from a booking
- Read the calendar
Viewer
8 guides
Reports and the calendar, view only.